Questions about StayClear.

StayClear is a private reminder service for people who want support before difficult gambling moments. You write reminders in your own words, choose when they arrive and receive them by email or SMS before the moments when gambling becomes hardest to resist.

StayClear sends your own responsible gambling reminders at the times you choose. These may include payday, sports nights, late evenings, stressful periods, isolation, debt pressure or moments when you are more likely to chase losses.

No. StayClear does not block gambling sites, stop payments or control your device. It gives you a clear reminder before a difficult moment, so you have more space to make the decision you already wanted to make.

No. StayClear is not therapy, medical treatment, crisis support or debt advice. It is a practical reminder tool. If you need urgent support, specialist gambling support, mental health support or debt advice, contact an appropriate support service.

StayClear is for people who recognise moments when gambling becomes harder to resist and want a private reminder before those moments begin.

Many gambling decisions happen during predictable moments, such as payday, late nights, big sporting events, stress, loneliness or after losing money. StayClear is built around those moments. The aim is to reach you before the decision takes over.

Your own words are more meaningful than generic warnings. StayClear helps you record what matters to you, what you want to protect and what you need to do next.

You can write direct reminders such as:

“Rent and food first. Move the betting app away and wait until tomorrow.”

“Stop here. Another deposit will not fix this.”

“Watch the match. Keep the betting app closed.”

“Do not gamble with money that already has a job.”

StayClear can help you structure a reminder, but the strongest reminders usually come from you. The reminder should sound like something you would actually say to yourself at the moment you need it.

StayClear can be set up quickly, but it works best for moments you can plan around. For example, you can set reminders before payday, match day, late nights or other times you know are difficult.

Yes. You can use StayClear with gambling blocks, bank gambling blocks, self-exclusion, support groups, therapy, debt advice or other safeguarding tools.

No. StayClear does something different. Gambling blocks restrict access or payments. StayClear reminds you of your own decision before a difficult moment. Many people may benefit from using both.

Yes. StayClear is designed as a private reminder service. Your reminder content is for you.

No. Funding organisations do not receive your private reminder content. They can fund access without reading what you write.

No. Gambling operators do not receive your private reminder content. StayClear is not used for gambling marketing, retention or customer profiling.

No. Employers do not receive your private reminder content. StayClear is not an employee monitoring tool.

No. Banks do not receive your private reminder content. StayClear is not used for lending decisions, credit decisions, collections, account closure or adverse customer action.

StayClear needs the information required to provide the service, such as your email address, optional phone number, reminder timing, reminder content and account information.

Yes. You can request account deletion. StayClear may retain limited records where required for legal, accounting, security, fraud prevention or dispute purposes.

Yes. If you pay for StayClear directly, you can cancel your plan in accordance with the subscription terms shown at checkout.

Yes. You can update your reminder wording, timing and delivery preferences from your account.

Yes. You can create reminders for different moments, such as payday, sports events, late nights, stress, isolation or after a loss.

Yes, where SMS reminders are available on your plan and in your location.

Yes. Email-only reminders are available if you do not want to provide a phone number or prefer to receive reminders in your inbox.

StayClear cannot guarantee that every reminder will be seen at the exact moment you need it. Email and SMS delivery can depend on email providers, mobile networks, spam filters, signal, device settings and user behaviour.

StayClear aims to send reminders at the selected time. Email and SMS delivery can sometimes be delayed by third-party providers, mobile networks or device settings.

StayClear is a support tool, not a guarantee. A reminder can create a pause, but it cannot control your decisions. If you continue to gamble in a harmful way, you may need stronger support, such as gambling blocks, self-exclusion, debt advice or professional help.

No. StayClear does not stop deposits. If you want payment restrictions, consider using a bank gambling block or another blocking tool.

No. StayClear is not a crisis service. If you feel at immediate risk, need urgent mental health support or feel unable to stay safe, contact emergency services or an appropriate crisis support service.

No. StayClear is not built around shame or blame. It is designed to give you a private reminder before a moment that may otherwise become difficult.

Yes. StayClear can support the same goal by reminding you before moments when you may be tempted to find another way to gamble.

Yes. StayClear is for people at different stages. Some people use it to stop. Some use it to reduce harm. Some use it to avoid specific moments, such as payday or late-night gambling.

No. StayClear can help anyone who recognises moments when gambling becomes harder to control.

No. StayClear can be used for online gambling, betting shops, casinos, sports betting, gaming machines or any form of gambling where reminders may help.

Yes. You can set reminders before matches, racing, tournaments or other events that usually trigger betting.

Yes. Payday is one of the clearest moments to plan around. You can set reminders before or on payday to protect rent, bills, food, savings and other plans.

Yes. You can set reminders for late evenings or early mornings, when tired decisions can become expensive decisions.

Yes. You can set reminders to arrive after periods when you are likely to chase losses, such as after a match, after a casino visit or after a known betting session.

Yes. StayClear can send a reminder before moments when stress or loneliness usually make gambling feel easier to justify. It is not emotional or clinical treatment, but it can help create a pause.

Yes. Your wording is the point of the service. The reminder should feel personal, direct and useful to you.

Yes. You can write messages without mentioning gambling. For example, you can write “Move the money now and wait until tomorrow.” You can also turn off message previews on your phone if you want more privacy.

That depends on your phone, email app and notification settings. If you want extra privacy, turn off message previews or write your reminder in discreet wording.

StayClear is designed around your own words. You can write a reminder with help from someone you trust, but the reminder should still reflect what you want to hear at the difficult moment.

Yes. You can tell a family member about StayClear or encourage them to set up their own account.

StayClear may require contact details to deliver reminders and manage payment. It is private, but not necessarily anonymous.

No. StayClear does not report individual users to gambling operators, employers, banks or public bodies.

No. StayClear does not sell user data.

No. StayClear does not use reminder content for gambling marketing.

No. StayClear is not a marketing channel for gambling operators.

StayClear is evidence-informed. It uses principles such as timing, personal relevance and interrupting automatic decisions. It is not a medical treatment and does not guarantee that someone will stop gambling.

It means the service is built around principles supported by research, such as timing, personal relevance and interrupting automatic behaviour. It does not mean every individual outcome is guaranteed.

No. StayClear cannot guarantee behaviour. It is a support tool designed to create a pause at the right moment.

A normal reminder can work for some people. StayClear is designed specifically around gambling-risk moments, responsible gambling wording, email and SMS delivery, and support use cases for individuals and organisations.

Yes. You can. StayClear may still be useful if you want structured gambling-focused reminders, email and SMS delivery, easier setup around known triggers and reminders written for specific high-risk moments.

Yes. StayClear is intended for adults. It is not currently designed for children or under-18s.

Use StayClear if there are moments when gambling becomes harder to resist and you want a reminder before the decision takes over.

Start with the moment that causes the most damage. For many people, this is payday, late-night gambling, sports betting, stress, isolation or chasing losses.

Start with something direct:

“Bills first. Do not gamble with money that already has a job.”

“Leave the app and wait until tomorrow.”

“Another deposit will not fix this.”

“Move the important money now.”

Short reminders are usually better. The reminder should be easy to read quickly when the urge is strong.

Be direct without being cruel to yourself. The best reminders are clear, honest and useful.

A strong reminder usually includes the risk moment, what you want to protect, the next action and a clear reason to pause.

Yes. StayClear is private and practical. It is built for moments when shame, secrecy or pressure can make things worse.

Yes. You can set reminders before times when alcohol, social events or nights out usually increase risk.

Yes. If boredom is a trigger, you can set reminders for the times when boredom usually leads to gambling.

Yes. You can write reminders specifically for casino apps, slots, roulette, live casino or other online gambling.

Yes. You can set reminders before times when you usually visit a betting shop or casino.

Yes. Payday reminders can help you remember to prioritise rent, bills, food and other planned payments before gambling.

Yes. You can update your reminders after a setback. The aim is to help you plan for the next difficult moment.

Ignoring one reminder does not mean the service has failed. You can change the timing, wording or delivery method to make the next reminder more useful.

Email may be enough if you check it regularly. SMS may be better for urgent moments or times when you are unlikely to open email.

Yes. Where available, you can use both. Some people prefer SMS because it is harder to miss.

Yes. A reminder before payday may be more useful than a reminder after the money has already arrived.

Yes. You can set reminders before matches or events that usually trigger betting.

Yes. You can set reminders for late evenings or early morning periods.

Yes. A payday reminder can say something different from a late-night reminder or a loss-chasing reminder.

Yes. You can update reminders when you learn what wording works best for you.

Yes. You can manage or cancel reminders from your account.

StayClear service messages are used for reminders and account management. Marketing preferences are handled separately.

Update your account so SMS reminders continue to reach you.

Update your account so email reminders continue to reach you.

Yes, where this option is available. Your private reminder content remains private.

Yes. You can share your own reminder if you want support from a partner, family member, friend, therapist or adviser.

StayClear sends the reminder you choose. If your message says not to gamble, that is what you will receive.

Yes. StayClear can support different personal goals. Be honest with yourself about what outcome you want.

StayClear may help you pause before making debt worse, but it is not debt advice. If you are in debt, specialist advice may be needed.

StayClear may support difficult moments, but it is not mental health treatment. If gambling is affecting your mental health, seek appropriate support.

StayClear is private, but secrecy can make gambling harm worse. You may also benefit from speaking with someone you trust or a specialist support service.

Start with common moments: payday, late night, sports, stress, isolation and after a loss. You can update the reminders once you understand your own pattern better.

Start with one strong reminder for the moment causing the most harm. Add more once the first one is set up properly.

Public health teams can offer StayClear as a low-friction digital prevention tool for residents who may benefit from timely gambling-harm reminders.

It gives public health teams a practical way to reach people before high-risk gambling moments, without building a new app or creating a new clinical pathway.

No. StayClear is a prevention and harm-reduction support tool. It sits alongside treatment, advice, debt support and local services.

StayClear targets moments before harm may occur, such as payday, sports events, late evenings, stress, isolation and loss chasing.

Yes. It can be offered to people who recognise risky gambling moments but may not yet be ready for formal treatment.

Yes. It can provide practical support while a person waits for specialist services. It does not replace treatment where treatment is needed.

Yes. StayClear can be promoted through public health campaigns, local authority websites, social prescribing, financial wellbeing pathways, libraries, community services and VCSE partners.

Yes. The service can be framed as private reminders for difficult gambling moments rather than as a label or diagnosis.

Public health teams can receive aggregated reporting, such as access numbers, activation rates, reminder delivery volumes and broad engagement metrics. They do not receive private reminder content.

No. Public health teams do not receive private reminder content or individual user accounts.

Yes. StayClear can provide anonymised or aggregated reporting.

Practical metrics may include sign-ups, completed profiles, reminders scheduled, reminders delivered, channel use, broad trigger categories and optional self-reported outcomes.

StayClear can report reach, activation and reminder delivery. Any claim about reduced gambling harm requires proper evaluation.

Yes. StayClear can be piloted in a local area with defined promotion channels, reporting measures and referral routes.

A pilot can run for several months to capture enough user behaviour around payday, sports and other recurring risk moments.

Yes. Reminder flows, landing pages and follow-up screens can signpost local NHS, VCSE, debt, housing, financial wellbeing and crisis support services.

Yes. A public health team can fund access so eligible residents can use StayClear without paying individually.

No. StayClear can be open access through a local campaign or distributed through referral partners.

Yes. Gambling harm can overlap with debt, housing insecurity, mental health, employment problems and social isolation. StayClear can be positioned as a low-barrier prevention tool.

Yes. Many people may be willing to use a private reminder before they are ready to speak to a service.

Yes. StayClear can be distributed through community organisations, recovery groups, financial support charities and local gambling-harm services.

Yes. Local support links, referral information and campaign language can be adapted.

No. A basic deployment can operate without technical integration.

Yes. It can be structured as a defined pilot with agreed access volume, reporting and evaluation.

Yes, where the local authority considers it suitable for its prevention objectives, procurement rules and funding conditions.

StayClear keeps private reminder content separate from funding organisations. Funders do not receive private reminder wording and do not use StayClear for marketing, surveillance or adverse action.

Yes. It may be suitable for social prescribing where gambling risk overlaps with loneliness, stress, debt or wellbeing.

Yes. Payday and debt-pressure reminders can complement debt advice by helping people protect money before gambling decisions.

Yes, as a practical support tool. It is not mental health treatment.

Implementation can include a local landing page, access codes or funded accounts, communication materials, referral partner guidance and reporting arrangements.

StayClear does not provide therapy, crisis support, clinical treatment, debt advice or gambling blocking.

A gambling operator may offer StayClear as an additional customer protection tool for people who want support before high-risk gambling moments.

No. StayClear is not a marketing, reactivation, retention or customer relationship management tool.

No. Operators do not receive private reminder content.

No. StayClear is not used to target gambling marketing, incentives, bonuses or retention activity.

StayClear can support a safer gambling strategy by giving customers a practical tool before predictable risk moments. It does not replace the operator’s own legal, regulatory or safer gambling duties.

No. It sits alongside existing controls such as deposit limits, timeouts, self-exclusion, affordability checks, customer interaction processes and signposting.

StayClear may be useful as part of a wider support response. Serious indicators of harm still require appropriate operator action, which may include restrictions, exclusion, affordability review or signposting.

Yes. An operator can offer StayClear after a safer gambling interaction as an independent practical support option. It does not replace any protective action the operator needs to take.

Yes. It can be offered as an optional protection tool, provided it is not used to suggest that gambling is risk-free.

Operators need to comply with self-exclusion rules. StayClear can be made available through independent support routes without encouraging the customer to return to gambling.

Yes. Operators can signpost customers to StayClear from safer gambling pages, provided the wording is clear and non-promotional.

Yes, as part of a wider safer gambling framework. It is not a reason to delay stronger protective action.

Yes, as a support option. Operators still need to consider whether the customer requires account restrictions, affordability review or other protective measures.

Yes. Payday is one of the main use cases because access to money can increase gambling risk.

Yes. It may be relevant before major sports events, racing festivals, tournaments or other periods associated with increased betting.

No. StayClear is an additional support tool. It does not reduce or replace an operator’s legal, regulatory, affordability, customer interaction, self-exclusion or safer gambling duties.

An operator can record that it offered independent support. That does not prove the customer was protected and does not replace the operator’s own obligations.

Yes. Operators can receive aggregated information such as number of access codes redeemed, reminders activated and general usage metrics. They do not receive private reminder content.

No. StayClear does not provide operators with private reminder content for customer profiling, marketing, retention or adverse action.

Yes. Operators can fund access for customers while private reminder content remains separate from the operator.

Limited co-branding may be possible. StayClear remains separate from gambling marketing and customer retention activity.

Potentially, yes. Any integration keeps private reminder content away from the operator and away from gambling marketing systems.

No. StayClear is not an operator risk engine. Operators remain responsible for their own safer gambling monitoring and account controls.

No. Where account closure, restriction or self-exclusion is appropriate, StayClear is not a substitute.

Yes. It can provide an independent practical next step after a conversation, while the operator still takes appropriate action.

Yes, but only as a genuine protection tool. StayClear is not used to keep high-value customers gambling.

StayClear can be signposted as support. It does not replace affordability assessment, risk checks or intervention.

StayClear may help some customers feel supported, but it is not a complaints-management tool and does not replace proper complaint handling.

StayClear prevents operators from using private reminder content for marketing, profiling, retention, incentives or customer monitoring.

An independent, optional, privacy-protective reminder tool offered through safer gambling pages, customer interactions or support pathways.

Banks can offer StayClear to customers who want support before high-risk gambling moments, especially where gambling affects financial wellbeing.

A bank gambling block can stop or delay certain gambling transactions. StayClear sends a reminder before the customer reaches the point of depositing or betting.

Yes. The two tools can work well together. A block restricts payments. StayClear reminds the customer before the decision.

No. Standard StayClear reminders do not require bank account access.

Yes. A bank can fund access as part of financial wellbeing, vulnerability, customer support or harm prevention work.

Yes. Customer support, vulnerability, financial difficulty, complaints or specialist support teams can signpost StayClear where appropriate.

Yes. It can be offered as a practical support option, especially where the customer identifies specific risk moments such as payday, stress or late-night gambling.

Yes. Payday reminders can help customers remember to prioritise rent, bills, food and other planned payments before gambling.

StayClear can help some customers pause before gambling decisions. It does not guarantee reduced losses or financial recovery.

No. Banks do not receive private reminder content.

Yes. Banks can receive aggregated reporting, such as number of customers who activated access and broad usage metrics. They do not receive private reminder wording.

Standard StayClear reminders do not need bank transaction data. Any future bank-linked features would require clear user consent and specific data protection controls.

No. StayClear does not provide private reminder content or individual usage data to banks for credit, lending, collections, account closure or adverse customer decisions.

No. StayClear is not used for marketing or exploiting vulnerability.

Yes. It can provide a practical next step when a customer discloses gambling-related harm or financial difficulty.

Yes. StayClear is low-friction and private, which may help customers who are not ready for a detailed conversation.

Yes. Banks can signpost or offer access through an app, support page, gambling block journey or financial wellbeing hub.

Yes. That is a strong use case. The customer has already shown interest in control tools.

Yes. A reminder tool can help the customer pause before returning to gambling.

Yes, as a support signpost. It is not debt advice and does not replace arrears management, forbearance or vulnerability support.

StayClear can support good customer outcomes when deployed with clear privacy safeguards, proper customer messaging and no adverse use of customer data.

No. StayClear is not a fraud or financial crime tool. It is a customer support and harm prevention tool.

StayClear can be offered as support. Banks still need to investigate complaints properly and cannot use StayClear as a complaint settlement substitute.

Offering StayClear alongside gambling blocks, vulnerable customer support and financial wellbeing journeys.

Employers can offer StayClear as a private wellbeing tool for employees who want support around gambling-related risk moments.

No. StayClear is not an employee monitoring tool.

No. Employers do not receive private reminder content.

No. Employers do not receive private reminder content or individual user accounts. Employer reporting is aggregated.

Yes. StayClear can sit alongside EAPs, wellbeing services, mental health support, financial wellbeing programmes and debt advice signposting.

Yes. Gambling harm can affect sleep, concentration, finances, relationships and mental wellbeing. StayClear provides practical support before difficult moments.

Yes. Payday is a common workplace-relevant trigger. Employees can set reminders before salary arrives.

Yes, as a practical reminder tool. It is not debt advice. Employers can also signpost to debt and financial wellbeing support.

Yes. It can be offered as a private digital support tool, not as a disciplinary or monitoring measure.

Yes. Managers can signpost StayClear, but they do not need to ask for private gambling details.

No. HR does not receive private reminder content or individual reminder activity.

Yes. It may be relevant in sectors where gambling harm affects wellbeing, finances or conduct. It remains a private wellbeing tool, not surveillance.

Yes, as voluntary wellbeing support. Employers need separate HR, conduct and occupational health processes for role-specific concerns.

No. StayClear is a voluntary support tool.

Yes, where the employee agrees and it is appropriate. It does not replace medical advice, occupational health or formal support.

Yes. A universal offer can reduce stigma and avoid singling people out.

Yes. It can be promoted during financial wellbeing, mental health, addiction awareness or employee support campaigns.

Yes. The service is digital and can be used regardless of workplace location, subject to service availability.

Yes. Employers can fund access while employee reminder content remains private.

StayClear can support employee wellbeing. It does not guarantee reduced absenteeism or productivity improvements.

It can help if the employee wants support. Workplace conduct issues remain separate and must be handled fairly.

No. StayClear is more specific and practical. It can complement an EAP but does not replace broader support.

StayClear prevents private reminder content from being used for employee monitoring, disciplinary action or workplace surveillance.

Offering private, voluntary access as part of employee wellbeing and financial wellbeing support.

Public health teams, gambling operators, banks, employers, charities, universities, support services and other organisations can offer StayClear to people they support.

Organisations can fund access, share a sign-up link, distribute access codes, refer people through a support pathway or include StayClear in a wellbeing or harm-prevention campaign.

Yes. Local landing pages, signposting, referral wording, access routes and reporting arrangements can be customised.

Yes. Co-branding can be agreed where it does not undermine user trust, privacy or independence.

No. Organisations do not receive private reminder content.

Organisations receive agreed reporting focused on service use, such as access, activation, reminder delivery and broad engagement.

Yes. Outcome reporting can be provided through anonymised surveys, self-reported feedback or aggregated evaluation metrics.

Yes. Basic deployments may not require integration. More advanced deployments can be considered separately.

No. StayClear can operate through web account setup, email reminders and SMS reminders.

Yes. Email-only plans may be suitable for some users or deployments.

Yes. Organisations can fund a defined number of accounts, access codes or pilot places.

Yes. Access can be limited by campaign, code, referral route or eligibility criteria.

Yes. StayClear can provide agreed metrics and feedback structures for pilot evaluation.

Implementation usually involves agreement on audience, access method, privacy position, reporting, support links, communications and launch plan.

A simple deployment can be launched quickly. More complex integrations, procurement, governance or custom reporting will take longer.

Organisations explain that StayClear is private, voluntary and designed to send reminders before difficult gambling moments. Organisations do not receive private reminder content.

Yes, subject to SMS availability, payment arrangements, local law, data protection requirements and support pathways.

The privacy documentation identifies the controller or controllers and explains each party’s role.

For organisational deployments, a data processing agreement or data sharing agreement may be needed depending on the structure.

A data protection impact assessment may be appropriate where sensitive or vulnerable-user data is involved, especially for institutional deployments.

Gambling-related information can be sensitive and may be connected to health, vulnerability, financial hardship or addiction. StayClear handles this information carefully and uses data minimisation, privacy controls and appropriate legal safeguards.

StayClear is not an emergency safeguarding service. It can signpost support, while organisations maintain their own safeguarding procedures.

Yes. StayClear can be used with vulnerable people where the service is voluntary, private and clearly explained.

Yes, if the person wants to use it. It supports treatment but does not replace it.

Yes. It may help people plan around predictable relapse-risk moments.

Yes. It can help users set reminders before gambling decisions that may worsen debt, while debt advice remains separate.

Yes. It can be used in campaigns around payday, major sports events, financial wellbeing, gambling harm awareness or local prevention programmes.

Yes. Access codes can help organisations fund or distribute access while limiting direct handling of personal data.

Yes. A product preview, demo account or guided walkthrough can be created for organisational buyers.

Organisation pricing can depend on number of users, delivery channels, pilot length, reporting, customisation and support requirements.

Individual access is paid for by the user. Organisation access is funded or offered by an organisation, while the user still controls their private reminders.

Yes, depending on the deployment. Some users may trust the service more if StayClear remains visibly independent.

Yes. Any research use requires proper consent, privacy controls and separation from service delivery where required.

StayClear does not claim to cure addiction, prevent all gambling harm, replace treatment, guarantee reduced losses or remove the need for proper support.

StayClear gives organisations a practical, privacy-protective way to offer support before predictable gambling-risk moments, without building their own reminder service.