Last updated: 17 June 2026
Version: 1.0
This Disclaimer applies to StayClear, including stayclear.org, StayClear accounts, subscriptions, decision-engine reminders, intervention profiles, SMS reminders, email reminders, optional AI-assisted decision-engine or wording features, institution-funded access, pilots, trials, reports, website materials and communications.
Please read this Disclaimer together with our Terms of Service, Privacy Policy, Cookie Notice and Legal Notice.
StayClear is operated by GAMSOL, a Swiss nonprofit association.
Postal address: Postfach, 8008 Zurich, Switzerland.
Contact, support and legal enquiries should be sent through the StayClear contact page.
1. StayClear’s purpose
1.1 StayClear is a decision-engine reminder service for gambling-harm prevention.
1.2 It is designed to help users create practical reminders from their goals, risk moments, action plans, wording preferences, feedback and optional transaction context before selected gambling-pressure moments, such as payday, late-night periods, sports fixtures, alcohol-related risk, stress, boredom, isolation, debt pressure, chasing losses or other user-identified Risk Windows.
1.3 StayClear is a reminder, decision-support and friction tool only.
1.4 StayClear does not guarantee that gambling behaviour, spending, losses, debt, relapse, wellbeing, mental health, relationships, employment, banking outcomes, gambling-operator outcomes or legal outcomes will improve.
2. Not medical, clinical or therapeutic advice
2.1 StayClear is not:
(a) medical advice;
(b) psychiatric advice;
(c) psychological advice;
(d) therapy;
(e) counselling;
(f) diagnosis;
(g) treatment;
(h) clinical monitoring;
(i) crisis support;
(j) a medical device;
(k) a healthcare service;
(l) a regulated treatment programme;
(m) a substitute for a GP, therapist, psychiatrist, psychologist, counsellor or other healthcare professional.
2.2 Reminder messages are prompts created from user-provided information. They are not a clinical assessment, diagnosis, treatment plan, risk assessment, therapy plan or relapse-prevention plan.
2.3 You should seek professional help where gambling, debt, distress, mental health, addiction, self-harm risk, domestic abuse, coercion, exploitation or any other issue requires professional support.
3. Not emergency or crisis support
3.1 StayClear is not an emergency service.
3.2 StayClear does not monitor users continuously.
3.3 StayClear intervention profiles, SMS replies, email replies and support messages are not monitored as crisis communications.
3.4 If you are in immediate danger, feel unable to stay safe, are at risk of self-harm, or are worried about another person’s immediate safety, contact emergency services or an appropriate crisis-support service immediately.
3.5 If you need gambling-specific support, contact a recognised gambling-harm support organisation in your country.
3.6 Do not rely on StayClear as your only safety plan.
4. Not financial, debt, legal or regulated advice
4.1 StayClear is not:
(a) financial advice;
(b) debt advice;
(c) credit counselling;
(d) insolvency advice;
(e) legal advice;
(f) claims-management advice;
(g) regulated financial services;
(h) tax advice;
(i) investment advice;
(j) insurance advice;
(k) employment advice;
(l) safeguarding advice;
(m) professional compliance advice.
4.2 StayClear does not advise you whether to borrow money, repay debt, enter a debt plan, make a complaint, sue a gambling operator, close an account, self-exclude, use a bank block, contact an employer, contact a regulator or take any legal or financial step.
4.3 You should obtain advice from an appropriately qualified adviser where needed.
5. Not a gambling operator or gambling product
5.1 StayClear is not a gambling operator.
5.2 StayClear does not provide betting, gaming, lottery, casino, bingo, poker, odds, stakes, winnings, bonuses, free bets, free spins, prizes or gambling accounts.
5.3 StayClear is not a gambling affiliate.
5.4 StayClear reminders must not be used to promote gambling, reactivate gambling customers, increase deposits, retain gambling customers, advertise odds, offer bonuses or encourage gambling.
6. Not self-exclusion or bank-blocking
6.1 StayClear is not:
(a) a gambling self-exclusion scheme;
(b) GAMSTOP;
(c) a casino exclusion scheme;
(d) a bank gambling block;
(e) card-blocking technology;
(f) payment blocking;
(g) transaction monitoring;
(h) device blocking;
(i) website blocking;
(j) operator account blocking.
6.2 StayClear does not stop you from accessing gambling websites, apps, casinos, betting shops, payment methods, bank accounts, e-wallets or other gambling routes.
6.3 You should consider self-exclusion, bank gambling blocks, blocking software, financial safeguards and professional support where appropriate.
7. No guaranteed outcome
7.1 Gambling harm can be complex and persistent.
7.2 StayClear may create friction and reminders, but it cannot guarantee that you will:
(a) stop gambling;
(b) reduce gambling;
(c) avoid deposits;
(d) avoid losses;
(e) avoid debt;
(f) avoid chasing losses;
(g) avoid relapse;
(h) avoid distress;
(i) improve mental health;
(j) improve finances;
(k) improve relationships;
(l) avoid complaints;
(m) avoid operator action;
(n) avoid bank action;
(o) avoid employer action;
(p) avoid legal consequences.
7.3 You remain responsible for your decisions and actions.
8. Reminder delivery limits
8.1 StayClear reminders may be delayed, blocked, filtered, shortened, misdirected, duplicated, cancelled, undelivered or unseen.
8.2 Email reminders may be affected by spam filters, inbox rules, email-provider outages, blocked sender settings, domain reputation, incorrect email details, device settings or notification settings.
8.3 SMS reminders may be affected by mobile carriers, roaming, device settings, number type, sender ID rules, anti-spam filters, message length, local telecoms rules, Twilio availability, carrier filtering or incorrect mobile details.
8.4 StayClear does not guarantee that a reminder will arrive at an exact time or before a particular gambling decision, deposit, sports fixture, wage payment, benefit payment, debt demand, emotional trigger or other event.
8.5 A delivery record does not prove that a user saw, read, understood or acted on a reminder.
9. User-generated reminder wording
9.1 Reminder wording and timing are created from user-provided information and StayClear decision-engine logic.
9.2 You are responsible for checking that reminder wording is accurate, appropriate, lawful, safe and private enough for your circumstances.
9.3 Do not include information that you would not want visible in an email, SMS, phone lock screen, shared device, email provider record, mobile provider record or cloud backup.
9.4 Do not include personal data about another person unless you have a lawful basis and any required permission.
10. Optional AI-assisted decision engine and wording
10.1 StayClear may offer optional AI-assisted decision-engine or wording features.
10.2 AI-assisted decision-engine outputs and wording are not advice, therapy, diagnosis, crisis support, financial guidance, debt guidance, legal guidance or safeguarding judgement.
10.3 AI systems can produce wording that is wrong, unsuitable, incomplete, insensitive, too strong, too weak or inappropriate.
10.4 You must review and approve any AI-assisted wording before using it.
10.5 Do not include emergency information in AI prompts.
11. Website information and examples
11.1 Website content is general information only.
11.2 Website examples, business cases, pilot models, savings illustrations, regulatory references, complaint references, productivity examples, public-health cost references and deployment examples are illustrative only.
11.3 They are not legal advice, regulatory advice, public-health advice, clinical evidence, procurement advice, financial advice, investment advice, employment advice, actuarial evidence, compliance assurance or guaranteed outcomes.
11.4 Institutions must conduct their own assessment before deploying, funding, procuring, recommending, integrating or relying on StayClear.
12. Institutions and regulated sectors
12.1 StayClear does not replace any institution’s legal, regulatory, employment, safeguarding, data-protection, financial-services, consumer-protection, clinical, public-health, safer-gambling or public-law duties.
12.2 Gambling operators must not use StayClear as evidence that their safer-gambling, customer-interaction, affordability, vulnerability, anti-money laundering, social responsibility, advertising, self-exclusion, complaint or regulatory obligations have been discharged.
12.3 Banks and financial organisations must not use StayClear as a substitute for vulnerability duties, complaint handling, arrears support, forbearance, gambling blocks, financial crime controls, affordability processes or regulatory duties.
12.4 Employers must not use StayClear as an employee-monitoring, disciplinary, productivity-surveillance or fitness-for-work tool.
12.5 Public health bodies, commissioners and charities must not present StayClear as clinical treatment, statutory care, safeguarding assessment, emergency response or a guaranteed public-health intervention.
13. Third-party services
13.1 StayClear may depend on third-party providers, including payment, SMS, email, hosting, analytics, AI, database, support and security providers.
13.2 We are not responsible for third-party outages, filtering, carrier decisions, payment-provider decisions, provider rule changes, local restrictions or failures outside our reasonable control.
13.3 Third-party websites and support services linked from StayClear have their own terms, privacy policies and practices.
14. No endorsement
14.1 References to third-party organisations, support services, regulators, research, reports, statistics, operators, banks, employers, public bodies or charities do not imply endorsement, partnership, approval or sponsorship unless expressly stated.
14.2 StayClear is not affiliated with any third party unless expressly stated in writing.
15. Limitation of liability
15.1 This Disclaimer applies to the fullest extent permitted by law.
15.2 Nothing in this Disclaimer excludes or limits liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation;
(c) statutory consumer rights that cannot be excluded;
(d) data-protection liability that cannot be excluded;
(e) any other liability that cannot lawfully be excluded or limited.
15.3 The Terms of Service contain additional liability provisions.
16. Updates
16.1 We may update this Disclaimer from time to time.
16.2 The updated version will be posted on the website.
