Legal notice | StayClear

Last updated: 17 June 2026

Version: 1.0

This Legal Notice applies to stayclear.org and the StayClear service.

1. Website operator

1.1 This website and the StayClear service are operated by:

GAMSOL, a Swiss nonprofit association operating StayClear.

Postal address: Postfach, 8008 Zurich, Switzerland.

1.2 In this Legal Notice, "StayClear", "we", "us" and "our" mean GAMSOL operating StayClear.

2. Contact details

2.1 General and account support: use the StayClear contact page.

2.2 Privacy requests and data-protection complaints: use the StayClear contact page.

2.3 Legal notices: use the StayClear contact page. We may require account login or email verification for account-specific requests.

2.4 Postal legal notices: Postfach, 8008 Zurich, Switzerland.

2.5 We may require account-specific requests to be made through a verified account session or verified email link so that we can protect user privacy and confirm identity.

3. StayClear’s role

3.1 StayClear is a decision-engine reminder service for gambling-harm prevention.

3.2 StayClear may provide website access, accounts, subscriptions, intervention profiles, email reminders, SMS reminders, support messages, institution-funded access, optional AI-assisted decision-engine or wording features, delivery records, operational reports, pilots and related services.

3.3 StayClear is operated with a mission to reduce gambling harms through practical prevention tools.

3.4 StayClear is not a gambling operator.

3.5 StayClear does not provide gambling, betting, gaming, casino, bingo, poker, lottery, odds, bonuses, free bets, spins, prizes or gambling accounts.

4. Not a regulated professional service

4.1 StayClear is not:

(a) a medical service;

(b) a healthcare provider;

(c) therapy;

(d) counselling;

(e) crisis support;

(f) a medical device;

(g) financial advice;

(h) debt advice;

(i) legal advice;

(j) claims management;

(k) regulated financial services;

(l) safeguarding assessment;

(m) self-exclusion;

(n) payment blocking;

(o) employment monitoring;

(p) a statutory service.

4.2 StayClear is not authorised or regulated by the Financial Conduct Authority as a financial adviser, debt adviser, lender, insurer, claims-management company or payment service provider.

4.3 StayClear is not authorised or licensed by the Gambling Commission as a gambling operator.

4.4 StayClear is not registered as a healthcare provider unless expressly stated.

4.5 Any future regulated status should be added only if legally accurate.

5. Terms governing use

5.1 Use of StayClear is governed by:

(a) the Terms of Service;

(b) the Privacy Policy;

(c) the Disclaimer;

(d) this Legal Notice;

(e) any Cookie Notice;

(f) any checkout terms;

(g) any plan terms;

(h) any institution-funded access notice;

(i) any signed Enterprise Agreement.

5.2 If there is a conflict, the order of precedence in the Terms of Service applies.

5.3 Institutions must not rely on website content alone for procurement, regulatory, compliance, employment, banking, public-health, safer-gambling or legal decisions.

6. Business-to-consumer disclosure

6.1 Before a consumer starts a paid subscription, checkout should show:

(a) the plan selected;

(b) main service features;

(c) price;

(d) currency;

(e) billing period;

(f) renewal terms;

(g) minimum contract period, if any;

(h) cancellation route;

(i) cooling-off information;

(j) tax information where applicable;

(k) SMS availability limits;

(l) material service limitations.

6.2 Terms should be made available in a form that users can store and reproduce.

6.3 Consumers should receive confirmation of the contract in a durable medium where required by law.

7. Legal notices and service of documents

7.1 Legal notices to us should be sent through the StayClear contact page or by post to the address in clause 2.4.

7.2 We may ask you to verify identity before acting on account-specific requests.

7.3 Nothing in this Legal Notice changes any mandatory rule about service of legal proceedings.

7.4 We do not accept service of formal court proceedings by social media, support chat, SMS, informal message, third-party platform or unverified account message unless we expressly agree in writing or the law requires acceptance.

8. Intellectual property

8.1 The StayClear name, website, branding, designs, text, software, workflows, databases, templates, reports, graphics, icons, logos, service structure and documentation belong to GAMSOL, StayClear or our licensors.

8.2 You may use the website and service only as permitted by the Terms of Service.

8.3 You must not copy, scrape, reproduce, modify, resell, licence, frame, mirror, reverse engineer, decompile, disassemble, extract, train models on, create derivative works from or commercially exploit StayClear materials without written permission.

8.4 No licence is granted to use the StayClear or GAMSOL name, logo, brand, screenshots, reports, business cases, statistics or materials in marketing, procurement, regulatory, investor, press, employment, gambling, banking or public-sector materials without written approval.

9. Trade marks and business names

9.1 StayClear is a trading name and/or brand used by GAMSOL.

9.2 GAMSOL is a Swiss nonprofit association that operates StayClear.

9.3 Any third-party names, marks, services, reports or organisations mentioned on the website belong to their respective owners.

9.4 References to third parties do not imply endorsement, affiliation, partnership, authorisation or sponsorship unless expressly stated.

10. Website content

10.1 Website content is provided for general information only.

10.2 We aim to keep information accurate, but we do not guarantee that website content is complete, current, suitable for your circumstances or free from errors.

10.3 We may update, remove or change website content at any time.

10.4 Website content is not advice and should not be relied on as:

(a) medical advice;

(b) psychological advice;

(c) therapeutic advice;

(d) crisis advice;

(e) financial advice;

(f) debt advice;

(g) legal advice;

(h) regulatory advice;

(i) employment advice;

(j) public-health advice;

(k) procurement advice;

(l) safer-gambling compliance advice;

(m) banking compliance advice;

(n) safeguarding advice.

11. Business cases, statistics and examples

11.1 Website business cases, statistics, pilot models, savings illustrations, regulatory references, complaint references, productivity examples, public-health figures and deployment examples are illustrative only.

11.2 They are not warranties, forecasts, guarantees, representations, professional advice, impact evidence, procurement advice or compliance assurance.

11.3 Institutions must verify figures, assumptions, legal requirements and suitability independently.

11.4 No institution may represent that StayClear guarantees any reduction in gambling harm, complaints, regulatory risk, customer churn, debt, fraud, employee absence, productivity loss or public-sector cost.

12. Links to third-party websites

12.1 The website may link to third-party websites, reports, support organisations, regulators, research, payment providers, SMS providers, AI providers or other services.

12.2 Links are provided for information or service operation only.

12.3 We are not responsible for third-party content, availability, security, privacy practices, advice, accuracy or services.

12.4 A link does not imply endorsement unless expressly stated.

13. Institution enquiries

13.1 Institution enquiries do not create a contract, partnership, agency, joint venture, exclusivity, procurement award, reseller appointment, data-sharing arrangement, service-level agreement, pilot commitment or duty to proceed.

13.2 Institution deployments require written approval and, where appropriate, an Enterprise Agreement.

13.3 GAMSOL may reject, suspend or terminate institutional discussions or deployments where legal, regulatory, ethical, safety, privacy, reputational, commercial or operational concerns arise.

14. Press, research and public statements

14.1 Press, research, procurement and partnership enquiries should be sent through the published contact route.

14.2 No person may issue a public statement, press release, case study, regulatory submission, procurement reference, marketing claim or impact claim about StayClear without written approval.

14.3 Any approved public statement must be accurate, fair, evidence-based and not misleading.

15. Privacy and data protection

15.1 Our Privacy Policy explains how we process personal data.

15.2 Privacy requests and data-protection complaints should be sent to the privacy contact in clause 2.

15.3 StayClear may process sensitive reminder-profile data. Users should read the Privacy Policy carefully before creating a profile.

15.4 Institutions must not attempt to obtain personal trigger notes, reminder wording, support messages or user profiles unless there is a clear lawful basis, transparency and an agreed written data arrangement.

16. Cookies

16.1 We may use cookies and similar technologies.

16.2 Details are provided in the Privacy Policy and any Cookie Notice.

16.3 Cookie preferences may be managed through website controls where available and through browser settings.

17. Security

17.1 We use reasonable technical and organisational measures designed to protect the website and service.

17.2 No website, online service, email system, SMS system or internet transmission is completely secure.

17.3 You must not misuse the website, attempt unauthorised access, introduce malware, probe systems, bypass safeguards, scrape data or interfere with service operation.

17.4 Security concerns should be reported through the StayClear contact page.

18. Availability

18.1 We do not guarantee uninterrupted website or service availability.

18.2 The website or service may be unavailable because of maintenance, provider outages, telecoms issues, payment-provider issues, SMS-provider issues, email-provider issues, hosting failures, cyber incidents, legal restrictions, force majeure events or other circumstances outside our reasonable control.

19. Accessibility

19.1 We aim to make StayClear accessible and usable.

19.2 Accessibility issues should be reported through the StayClear contact page.

19.3 An accessibility statement may be published separately where required or appropriate.

20. Complaints

20.1 Account or service complaints should be sent through the account support route or the StayClear contact page.

20.2 Privacy complaints should be sent through the StayClear contact page.

20.3 Consumer complaints will be handled in accordance with applicable consumer law.

20.4 Data-protection complaints may also be made to the relevant data-protection authority where applicable.

21. Governing law and jurisdiction

21.1 This website, Legal Notice and related non-contractual matters are governed by the laws of England and Wales, unless a separate written agreement states otherwise.

21.2 Consumer users may have mandatory rights in the country or UK nation where they live.

21.3 If you are a consumer resident in Scotland, you may bring proceedings in Scotland or England and Wales.

21.4 If you are a consumer resident in Northern Ireland, you may bring proceedings in Northern Ireland or England and Wales.

21.5 If you are a business user or institution, the courts of England and Wales have exclusive jurisdiction unless a signed Enterprise Agreement states otherwise.

22. Changes to this Legal Notice

22.1 We may update this Legal Notice from time to time.

22.2 The latest version will be posted on the website.

22.3 The “last updated” date shows when it was most recently changed.